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Soumis par Anonyme le jeu, 05/09/2013

Curiosity

Soumis par designer le lun, 02/09/2013

Ritz Royalty Punkt Schluss

Soumis par designer le ven, 30/08/2013

Der Schlusspunkt: Royalty and The Ritz

Aug 30, 13 | 12:03 am 

 

The great Hotels of the world provide a private retreat for Royalty away from their usual palaces and homes.  Often designed with famous and often royal guests in mind, Hotels fill a special role not only to provide the comforts afforded to other guests, but also security from the public and in more recent times the media.

On 31 August 1997, Diana, Princess of Wales and Dodi Al-Fayed left one of the most famous Hotels in the world, the Hotel Ritz Paris and were both tragically killed in a car accident, pursued by the paparazzi.  However the Ritz has a long history of Royalty, in 1705 a private residence was constructed on the site and occupied by several noble families, before becoming the Hotel de Gramont, and subsequently the Hotel de Lazun.

Success

Soumis par designer le mer, 28/08/2013

CEO Secrets

Soumis par designer le mer, 21/08/2013

Kitchen Junk Drawers

Soumis par designer le lun, 19/08/2013

Organizing My Kitchen Junk Drawer: Lessons in Internal Communication

Aug 19, 13 | 12:06 am 

 

By feature writer Kate Berg

I opened the scariest drawer in my kitchen the other day…you know the one that you just toss everything into and promise yourself that you are going to take the time to clean it out and organize it the next time. As I was hunting for the chip clip, I realized that if I treated this draw like the rest of my house that everyone sees that I would have quickly located what I needed. An organization’s internal communication can be much the same way as that drawer in my kitchen. We carefully craft and design our marketing communications, but all too often we just toss our internal communication out to our team members and promise ourselves some day we will take the time to develop a better strategy.

From my kitchen’s junk drawer and the principles used in marketing communication, we can learn three important lessons:

Student Advice Hospitality

Soumis par designer le ven, 16/08/2013

Advice to Graduating Hospitality Students from a Seasoned Hotelier

Aug 16, 13 | 12:08 am 

 

By feature writer Matthew Stephens

When I graduated from the Blue Mountains International Hotel Management School, I was hungry to prove that I had what it took to “make it” - determined to become a GM. The Hospitality Industry is one of the largest in the world; it is competitive, full of aspiring GM’s, some willing to support your growth, others wanting to cut you down at every opportunity. Times have changed since I graduated and you can guarantee that change in all areas of the industry will continue to be at the heart of managing a successful business for all of us.

I would like to share a few life lessons and experiences with you today that I have learned since I sat in your graduating seat:

OTA and Hotels

Soumis par designer le jeu, 15/08/2013

Hotels vs. OTAs: Who Has the Better Price?

Aug 15, 13 | 12:07 am 

 

By Arielle Sanchez

Many customers believe that OTAs automatically have lower prices when it comes to hotel rooms as opposed to the actual hotel websites. While this might not always be the case, it is definitely what the OTAs want customers to believe. This belief has the potential to make customers automatically default to viewing OTA's websites when they are searching for a hotel room, leaving very little chance for hotels to gain direct bookings. This can be a devastating blow to independent hotels and resorts, who often times do not even show up on the first search engine results page of Google.

Voluntary Exceptional Customer Service

Soumis par designer le mer, 14/08/2013

Exceptional Customer Service Is Always Voluntary

Aug 14, 13 | 12:06 am 

 

By feature writer Steve Curtin

In an earlier blog post titled What is customer service?, I offered an 18-word definition of customer service containing seven unique elements that we'll be exploring one-by-one in greater detail over the coming weeks.

Too often, customer service is viewed as a department, a designated employee's job role, or someone else's responsibility. Because of this limited view of customer service, many employees are content to simply execute a series of mandatory job functions until the end of their shifts-blissfully unaware of the myriad opportunities forfeited to make lasting positive impressions on their customers.

Achievement Above Target

Soumis par designer le jeu, 08/08/2013
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